Lead Tax Examining Technician

WHAT IS TAXPAYERS SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CAS-Customer Account Services Electronic Products and Services Support (EPSS) & E-Help Desk Operations REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Qualifications: Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. SPECIALIZED EXPERIENCE:GS-8 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position must include: Applying the methods, precedents, and guidelines related to Electronic filing of applications and returns and utilization of e-services products; Researching or investigating problems that require reconciling and reconstructing incomplete information, searching for required information, or performing actions of similar complexity; Communicating information orally or in writing with external customers; Meeting and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position; Using interviewing techniques to obtain and exchange information under sensitive conditions, e.g., reporting and disclosure requirements; On-line electronic filing systems, research materials, technology, tools, and processing procedures, e.g., data security, EHSS systems, their interrelationship and function; IRS web-based products and services, Privacy and disclosure, suitability and compliance. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-5, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03, or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.