Program Support Assistant

The incumbent will serve as the Program Support Assistant for Ambulatory Care Nursing Service and the Specialty Care Nursing Service, both components of the Office of the chief of Staff. The incumbent will provide comprehensive technical and secretarial assistance to the Nursing Service staff as well as medical providers and staff. The incumbent works under the supervision of the Associate Chief Nurse(s) and under the AO who oversees daily operational throughput for the service. Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6 grade. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Award SF-50's do not show the required information. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Possess knowledge of applicable laws, VA regulations, and local policies as they relate to Chief of Staff Service; Possess knowledge of JCAHO guidelines and utilize it for resource purposes; Ability to use: VISTA, Computerized Patient Record System( CPRS), Surgery Package, Non-OR Package, Appointment Management, Window OS, Microsoft Office Suite, Dragon dictation software, and other software; Extensive knowledge of specialized principles and practices of health care administration; Apply improvement methodologies and techniques such as systems and procedures analysis; Work measurement, Planning, Control techniques, various types of qualitative analysis, flow diagrams and questionnaires: Analytical and evaluative techniques and statistical analysis; You will be rated on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mainly sedentary. There is some walking, bending, lifting and carrying of light objects. Work Environment: The work is performed in a normal office setting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.